The Security Technology We Use To Protect Your Private Information
When You Register With Us
When You Place an Order
Signing up for E-mail Newsletters
Opting out of Email
Email Ask The Expert, Your Personal Jeweler at PUSHPA
How long will I have to wait for a refund?
Personalized Recommendations
Focus Groups and Customer Surveys
Use of Aggregate Data
Special Promotions
Our Affiliate Program
Our Commitment To Children's Privacy
3rd Party Pixels and Tracking
Your Consent
Questions About Our Privacy Policies
Our Privacy Policy
Your privacy is vital to our long-term relationship with you. Preserving your privacy is just one part of our mission to provide you with highly personalized service. We hope that, like many of our customers, you will want to provide information about yourself to PUSHPA. The goal is to help us make the time you spend with PUSHPA a more rewarding and individualized experience.
When you share information with us, you enable us to provide services otherwise unavailable. Examples include personalized reminders you may request to be emailed to you and others about upcoming birthdays, anniversaries and other milestones. You will also receive personalized recommendations based on your prior purchases. If you wish to make changes to your personal information click on My Account Information located at the top of the site or under Customer Service, at any time to update your profile. You may be required to login to a update specific account information.
We occasionally share customer information with carefully screened non-affiliated companies that offer products and service through the mail that we believe you may enjoy. If you object to our sharing your postal information only with these non-affiliated companies, or if you prefer not to receive postal mail from us or other companies, you may use the contact us feature on our site, or simply phone us at 1-800-539-3580 to tell us about your preferences.
Whether or not you use all of our personal service, we pledge to preserve your privacy.
The Security Technology We Use To Protect Your Private Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have initiated physical, electronic, and managerial procedures to safeguard the information we collect online.
State-of-the-art technology protects your data from unauthorized third parties. PUSHPA uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions, to provide a safe, secure shopping environment.
If you prefer not to submit credit card or other information through your browser, you may call us at 1-800-JEWEL800 (1-800-539-3580), or fax us at (514) 393-1295. We are happy to help.
When You Register With Us
PUSHPA does not collect personal information from visitors except by specific request. If you are just browsing, we do not seek personal information about you.
If you wish to receive special promotional products or otherwise to register with us, our registration form will ask you to provide information, including your billing address, shipping address, credit card information, and email address. You may supply as much or as little of this information as you like. We use the information provided to speed subsequent orders. We occasionally share customer information with carefully screened non-affiliated companies that offer products and service through the mail that we believe you may enjoy. If you object to our sharing your postal information only with these non-affiliated companies, or if you prefer not to receive postal mail from us or other companies, you may use the contact us feature on our site, or simply phone us at 1-800-539-3580 to tell us about your preferences.
Click on My Account Information at any time to update your profile, billing and shipping information. You may be required to login to update specific account information to make sure it remains secure.
When You Place an Order
Our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We may also use the information to contact you for feedback on our products and service. We do not share this information with outside parties.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.
We do not make our customer list available to other companies.
Signing up for e-mail Newsletters
When you place an order with PUSHPA, you are automatically signed up on our email list, or you may sign up for the email list independently as well. Periodically, we send an PUSHPA newsletter to members on our e-mail list. The newsletter features news about jewelry, new product offerings, and seasonal specials. We do not make our mailing list available to other companies. Customer may opt out of our emails at any time.
Opting out of email
You can ask to be taken off the email list at any time by sending a request to info@pushpa.com. You may click here to unsubscribe via our contact us form and selecting the "Unsubscribe me from PUSHPA Specials" in the pull down. In addition, every PUSHPA.com email includes an unsubscribe link at the bottom of the promotion for instant list removal.
Emailing Ask The Expert, Your Personal Jeweler at PUSHPA
Another of our personal service is access to our Expert Jewelry Advisor, our jewelry expert with over 20 years of experience as a top jewelry designer and merchandiser. You may contact our Jewelry Expert by e-mail click here and she will do her best to answer all your questions.
We will use the e-mail address you provide to answer your questions, or to respond to your requests for service. Your email address is not used for any other purpose, and we do not share our members or visitors e-mail addresses with other companies.
How long will I have to wait for a refund?
The first credit will be made within 10 business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choice for opting out of these programs click here.
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Personalized Recommendations
To provide you with personalized service, we may use your previous purchases to guide our recommendations to you about products or other merchandise you may be interested in. PUSHPA is always trying to enhance its site to meet your needs. We monitor customer traffic patterns and site usage to help improve the design and layout of the store, and to make it easier and more attractive for you to find what you want.
Focus Groups and Customer Surveys
Many registered members sign up for our PUSHPA Focus Group. As a member of the Focus Group, you can directly share opinions regarding, among other things, product offerings, special promotions, and policies. Members volunteer additional demographic and other information, so that we can better meet your needs and further personalize service. PUSHPA only uses the individual responses in connection with our site. We do not share responses with, or make the list of Focus Group members available to, other companies.
Use of Aggregate Data
We share with our partners only non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. The information is used to help us make better decisions about where and how to advertise our products and service, and to improve our store. For example, we might prepare a summary report such as "X% of our customers are women" or "Y number of men have registered with us", or "X individuals visited a certain part of our store last month". We disclose nothing that could be used to identify those individuals. We do not share individual responses or any other personally identifiable information with other companies.
Special Promotions
Our special promotions are extremely popular. From time to time, we may offer a special promotion jointly with an Internet community, online shopping or other site. In this case, we will tell you that the information you are providing may be used by both companies. Once you have completed the joint registration, any further information you provide to PUSHPA to complete an order or shop on our site is used only by PUSHPA as described herein. No individually identifiable information about your use of the PUSHPA site is shared with special promotion partners or other companies.
PUSHPA works with Link Share Corporation to implement our affiliate program. Link Share shares our commitment to maintaining the privacy of visitors to our store. In order for us to provide an effective affiliate program, we use Link Share's service to track visitors from an affiliate site to our own. We do this so we can compensate affiliate sites for referring sales. Link Share neither records nor knows the name, phone number or home address of anyone who visits PUSHPA through the Link Share service. Click on Affiliate Program for more details.
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Our Commitment To Children's Privacy
We believe it is important to protect the privacy of the very young. We never collect or maintain information at our store from those known to be under 13 years of age, and no part of our store is designed or structured to attract anyone under 13 years of age.
Your Consent
By using our Web site, you consent to the collection and use of certain information by PUSHPA. Changes to our privacy policy will be posted on this page so you will always know about the information we collect and how we use it.
Questions About Our Privacy Policies
If you have questions about these policies, please contact us.
